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How negaraqq Protects Your Personal Data

Your account data, payment details, and browsing activity on negaraqq are handled under a clear, documented privacy framework — so you know exactly what we collect, why we…

Data encrypted at restDANA, OVO, GoPay & QRIS payment info securedAccount access controls activeRetention periods clearly definedContact path for data requests
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negaraqq How negaraqq Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove personal data held on your negaraqq account, our privacy support team is reachable through three direct channels. We aim to acknowledge every data request within 24 hours and resolve it within five business days. Our team is available seven days a week, and players in Jakarta or Surabaya can reach us at the same hours as the rest of Indonesia — no regional queue.

Team online

Live Chat

Start a live chat session from your account dashboard any time between 08:00 and 23:00 WIB. A privacy-trained agent will log your request and assign it a reference number within minutes.

Email Support

Send your written data request to our privacy inbox. Include your registered account username and the specific data point you are querying so we can locate and action it without delay.

Account Settings Panel

Navigate to Settings → Privacy in your account to download a summary of the data fields we currently hold against your profile, or to submit a deletion request directly from the page.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Account Data

Data security at negaraqq is not a single feature — it is a set of layered controls that run across account creation, every deposit and withdrawal transaction, and every support interaction.

End-to-End Encryption

All data you submit — account forms, DANA or OVO payment entries, chat messages to support — travels over TLS 1.3 encrypted connections. Data stored on our servers is encrypted at rest using AES-256 so it cannot be read if intercepted.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can review and adjust cookie preferences from the footer link on any page of the site, or through your browser settings at any time.

Account Security Controls

Two-factor authentication is available on your account under Settings → Security. We recommend enabling it to add a verification step each time a new device, such as a different Android handset, attempts to log in to your account.

Data Retention Schedule

Active account data is retained for as long as your account remains open. Dormant accounts inactive for 24 consecutive months are flagged for review, and non-essential data is purged on a rolling 90-day cycle after the flag date.

Third-Party Sharing Limits

We share data only with payment processors — such as the DANA and GoPay gateways we use for deposits and withdrawals — and with fraud-screening services. No advertising network receives your personal account data from us.

Your Right to Request Changes

You may request a correction, export, or deletion of your data at any time via the Account Settings Panel or by emailing our privacy inbox. We aim to complete all valid requests within five business days of acknowledgement.

Your Privacy Questions, Answered Directly

The questions below cover what Indonesia account holders ask most often about how their data is stored, who can see it, and how to exercise their rights. If your question is not listed here, open a live chat between 08:00 and 23:00 WIB and our team will respond with the specific answer for your account.

We collect your name, email address, phone number, and the payment method details you provide — such as a DANA wallet ID or OVO account number. Device identifiers and session logs are also captured for fraud prevention purposes.

Transaction references are stored to reconcile your deposit and withdrawal history, but full payment credentials are never stored in plain text. QRIS scan codes and GoPay token data are processed by the payment gateway and not held on our own servers.

Yes. Go to Settings → Privacy in your account and select 'Download my data'. We will compile a structured export of your profile data, transaction history, and session records and deliver it within five business days.

Submit a deletion request through Settings → Privacy or email our privacy inbox with your account username. Deletion of non-mandatory data is processed within five business days; legally required financial records are retained for the minimum period required by applicable Indonesian regulations.

No. We do not pass your personal data to advertising networks. Data is shared only with the payment processors we use — DANA, OVO, GoPay, QRIS gateways — and with fraud-screening partners who are bound by confidentiality agreements.

After account closure, we retain financial transaction records for the period required under applicable Indonesian financial regulations. Non-essential profile data such as device logs and session history is deleted within 90 days of account closure.

Reach our privacy support team via live chat (08:00–23:00 WIB) or email the privacy inbox directly. Every report receives a reference number within 24 hours and a resolution response within five business days. Eligibility for specific remedies depends on local law.

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